Privacy Policy
Last updated 19 October 2026
Aussie Property is a customer relationship management (CRM) service for Australian real-estate agencies, operated by Aussie Stars Real Estate ("we", "us"). This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who this covers
Agencies that subscribe to Aussie Property, the people who work in them ("users"), and the people whose details agencies record in the CRM, such as buyers, vendors and other contacts. For information an agency records about its own contacts, the agency decides what is collected and why, and we handle it on the agency's behalf.
What we collect
- Account details: name, email address, phone number, agency name, ABN and licence details.
- Information agencies enter: contacts, enquiries, listings, notes, documents, photos and messages.
- Connected services: if a user connects a mailbox, phone or social account, the messages and details needed to show them in the CRM. We only access what the user authorises, and they can disconnect at any time.
- Billing details: handled by our payment provider. We never store card numbers.
- Technical information: sign-in records, IP addresses and device type, for security.
How we use it
To provide and secure the service, send account emails (such as confirmations, invitations and password resets), bill subscriptions, give support, and meet our legal obligations. We do not sell personal information, and we do not use agencies' data for our own marketing.
Google and Microsoft accounts
When a user connects a Google or Microsoft mailbox, Aussie Property uses that access only to show, send and organise that user's email within the CRM. This data is not used for advertising, is not sold, and is not shared with anyone else except as needed to provide the service or required by law. Aussie Property's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Where it is stored
On servers in Australia. Some service providers we rely on (for example email delivery and payment processing) may process information in other countries under their own privacy obligations.
Security
Information is encrypted in transit, passwords are stored only in hashed form, and access to each agency's information is limited to that agency's users. Stored credentials for connected services are encrypted.
Keeping and deleting information
We keep information while an agency's account is open and as long as needed afterwards for legal and record-keeping obligations. Agencies can delete records in the CRM and can ask us to close their account and delete their data.
Access, correction and complaints
You can ask for access to, or correction of, personal information we hold about you by emailing admin@aussiestars.com.au. If your information is held by an agency that uses Aussie Property, please contact that agency first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy. The date at the top shows when it last changed.
Contact
Aussie Stars Real Estate · admin@aussiestars.com.au