Refunds and Cancellations

Last updated 19 October 2026

Cancelling a subscription

Your Complete CRM subscription is monthly with no lock-in contract. You can cancel at any time from the Billing page or by emailing admin@aussiestars.com.au. It stays active until the end of the month you've paid for, and you won't be charged again. Your agency's records are kept, so you can subscribe again later.

Subscription refunds

Monthly fees aren't refunded for part of a month once that month has started, except where the Australian Consumer Law requires it, such as when the service has a major failure. If you were charged in error, tell us within 30 days and we'll refund it in full.

CMA packages

You can ask for a refund of a CMA package within 14 days of purchase if none of its credits have been used. Credits that have been used, and credits that have expired (12 months after purchase), aren't refundable. When a purchase is refunded, its unused credits are removed.

How refunds are paid

Refunds go back to the card or payment method used, usually within 5 to 10 business days of approval. Every payment comes with a tax invoice showing GST.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law. To ask for a refund or raise a concern, email admin@aussiestars.com.au.